(719) 486-2196
6451 E. Hwy 82, Twin Lakes, CO, 81251 -
X

ABOUT

BACKPACKER INFO

LOCAL INFO

ONLINE STORE

RETURN POLICY

Last updated December 01, 2020


Please allow 5 business days for products to ship. You will receive an email with tracking information upon completion of order. Due to our limited staff, we are unable to accept returns. If you purchased the wrong size, please contact us at orders@twinlakesgs.com so we can arrange an exchange of sizes. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Twin Lakes General Store & Mercantile, LLC
Attn: Returns
6451 E. Hwy 82  
Twin Lakes, CO 81251  
United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
      
Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 
orders@twinlakesgs.com